FAQ’s

Frequently Asked Questions:

  1. Who is Karma Pay Online, Inc.?

Karma Pay Online specializes in offering merchants innovative online payment solutions. In USA, Canada, India, Malaysia, Thailand and more. Karma Pay Online is proud to be an accredited Provider for the Real Time Bank Transfer Online Payment Solution.

  1. How is a debit card transaction different from a credit card transaction?

A debit (bank) card is issued to every card holder of a US Bank account. A debit card transaction uses the consumer’s own funds which are already on deposit in the consumer’s bank account(s). Unlike a credit card where funds are “borrowed” to complete a transaction, a debit transaction cannot accrue any interest charges whatsoever.

  1. What level of encryption does Karma Pay Online have on their server?

Karma Pay Online uses 248-bit encryption system. At the browser level we use 128-Bit SSL.

  1. Karma Pay Online PCI Compliant?

Yes, Karma Pay Online is enrolled and has passed all its required mandatory certified policies and procedures and follows the PCI DATA Security Standard Code (PCI DSS)

  1. Can the entire network go down?

No, The Karma Pay Online network was designed using a “distributed architecture” approach. While certain members may experience temporary outages, the whole system will not fail. Karma Pay Online and its Association Members’ work diligently to ensure that procedures are in place to manage any service interruptions quickly and efficiently.

  1. Can Karma Pay Online and Participating Banks restrict the dollar amount processed per month?

No. In most cases, neither Karma Pay Online nor our Participating Banks have restrictions on dollars volume processed by the merchant.

  1. Can a customer chargeback be applied?

In Debit Transactions funds are withdrawn directly from the customer’s bank account in real time, therefore a chargeback is not possible. However, Karma Pay Online will intercede on the customer’s behalf if the merchant is found to be in breach of the governing Code of Ethics.

  1. Can Karma Pay Online accept Merchants or Consumers from outside USA?

Any merchant able to meet our qualifications will be able to join the Karma Pay Online family.

 

How Does Karma Pay Online Work:

Karma Pay Online is a secure, convenient, and easy to use! It works with the customer’s existing online banking service, and there is nothing to download or install on your computer.

  1. Shop for goods and services at an online merchant.
  2. Select Karma Pay Online when you are ready to pay.
  3. Select the Financial Institution that you want to pay from.
  4. Login to online banking with your usual user ID and password.
  5. Approve the payment to complete your purchase. (4-digit authentication Code sent vis SMS)
  6. Click “return to merchant”
  7. You’re done!

When will the Merchant receive my transaction details?

When you pay using online banking – your payments are made in real time – that means the Merchants will also be notified in real time! Your purchases will be delivered without delays!!

You’re Up And Running Quickly:

We support open-source plug-ins as Magento, Woo Commerce, Shopify, Spredly and many more. And our Karma Pay Online Gateway is truly Plug & Play.

  1. True partnership from start to launch. The Solutions are tailor made, based on your “Live” date. We provide you payment-processing approval within 24 hours.
  2. We provide you qualified rates & fees within 24 hours.
  3. We guide you through a compliance checklist specific to the industry you are focused on.
  4. We take you through integration & onboarding so that you are ready up and running within days!!

Benefits To Real Time Bank Transfer:

  • A guaranteed payment with NO chargeback
  • Transactions that are deposited into your Bank account in real-time
  • No arrears or holdbacks
  • Service to over 1,200 Banks worldwide
  • A secure and efficient payout service

What Are The Benefits To Real Time Bank Transfer For Local Processing:

  • Customers can choose their own local payment method, allowing for their native languages, currencies and even local support.
  • The merchant doesn’t have to pay any hidden fees.
  • Identity theft and fraud decreases, since credit cards are eliminated for many transactions.
  • Merchants sell to more international customers, considering more than 200 payment methods are consistently used around the world.
  • Transaction acceptance is more common, regardless of the currency.
  • Merchants gain access to recurring billing and subscription tools.
  • Merchants get to work with chargeback-free payments options.
  • You can recover declined transactions.

What Else Can You Expect From Real Time Bank Transfer Solution:

  • Voice and SMS fraud protection tools.
  • Payment tokenization so that no personal information is stored on your system.
  • Logging with plenty of details.
  • Widget based payments.
  • Manage multiple businesses under a single account.
  • Extensive sales reporting.
  • Reporting for refunds.
  • Money is deposited directly into your Bank account.
  • Mature API
  • It’s a licensed payment institution

Benefits To Karma Pay Online Payment Solution:

Karma Pay Online is simply another payment option offered to the consumer at checkout. When a customer chooses Karma Pay Online as a payment option, he is automatically redirected to our Interacts website, where he chooses his participating bank. Interact redirects the customer to the same login page that he uses for his regular online banking transactions. During redirection, transaction details (usually the total value and invoice number) are relayed to the customer’s bank along a parallel, secure network. Once logged in with his usual username and password, customer is presented with the transaction details. Whether the customer accepts or declines the transaction, in both cases, he is automatically returned to the merchant’s website. If the customer approves the transaction, the relevant details are forwarded to Karma Pay Online by merchant for confirmation. Karma Pay Online, in turn, forwards the transaction details to the customers bank for confirmation. The customer’s bank can either confirm or deny the transaction to Karma Pay Online, which will relay the bank’s response to the merchant. Finally, the merchant can confirm that the transaction is complete and can fulfill his obligation to the consumer.